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Welcome!
Customer Journey Kit!
Welcome!
Customer Journey Kit!
Customer Journey Kit!
From Product Focused.
To Customer Centric.
From Product Focused.
To Customer Centric.
To Customer Centric.
Without a 17-Step Customer Journey™, you're struggling with these challenges:
- Low retention or repeat sales-even when your product is great
- Disconnected teams who don't know what matters most to the customer
- Flatlining growth despite big effort
- Inconsistent service, sales or messaging
- Constant guessing about why customers drop off or go quiet
What are your 17-Step Customer Journey?
What are your 17-Step Customer Journey?
Your 17-Step Customer Journey™ is a breakthrough Core Growth Element from the Force for Good System™.
It maps what your customer:
It gives you a 360-degree view across five essential lenses:
It maps what your customer:
- Feels, thinks and fears
- Sees, touches and hears
- Engages with and depends on
- From first need to final advocacy
It gives you a 360-degree view across five essential lenses:
- Physical Experience
- Thoughts
- Feelings
- Interactions
- Systems
Customer Journey Kit
Customer Journey Kit
A proprietary tool to help you map all 17 steps and 5 lenses of customer experience
📄 Customer Journey Map™
📄 Completed Journey Map
📄 Customer Journey Map™
📄 Completed Journey Map
On-Demand Masterclass + Slides + Transcripts
"Design an Irresistible Customer Journey-Build a Business Customers Never Want to Leave with the Customer Journey Map"
In less that an hour you will map the customer journey, reflect deeply and integrate the learning.
In less that an hour you will map the customer journey, reflect deeply and integrate the learning.
- 📄 Slides of the Masterclass - PDF
Use these to guide your team through the tool or teach it yourself. - 📄 Transcript of the Masterclass - PDF
Full written version of the video-perfect for note-taking, sharing and reference.
What's Next?
Continue Your Journey
Continue Your Journey
We have just the right program to help your business and team thrive and prosper.
We have just the right program to help your business and team thrive and prosper.
Marketplace Business Kits
Marketplace Business Kits
Select exactly the solutions you need with our growing selection of 20+ business kits designed to help you and your team. Everything you need to...
- Know Your Purpose
- Know Your Customer
- Know Your Impact Plan
- Know Your Metrics
- Know Your Highest & Best Use
Founders Circle
Founders Circle
Join the Founders Circle and unlock:
The entire growing collection of Wisdom Tools & Masterclasses with new Kits released monthly.
Unlimited Founders Office Hours with Coco
60-Minute Strategy Session with Coco ($750 value)
Exclusive members-only workshops
One place for every tool you need to grow with clarity and impact
The entire growing collection of Wisdom Tools & Masterclasses with new Kits released monthly.
Unlimited Founders Office Hours with Coco
60-Minute Strategy Session with Coco ($750 value)
Exclusive members-only workshops
One place for every tool you need to grow with clarity and impact
Founders Circle Gold
Founders Circle Gold
Everything in Founders Circle plus...
2026 Planning Retreat -Virtual or In Person - $1200 value
Four Quarterly Retreats - Virtual or In Person - $3600 Value
Dashboard Facilitation Training - 3 Team Members - $999 Value
2026 Planning Retreat -Virtual or In Person - $1200 value
Four Quarterly Retreats - Virtual or In Person - $3600 Value
Dashboard Facilitation Training - 3 Team Members - $999 Value
Stage Assessment - Coming Soon
Traction Assessment - Coming Soon
Marketplace
12-Month Breakthrough Program - Coming Soon
Advisory Board - Coming Soon
info@aforceforgood.biz
New York, NY
917-658-9151
New York, NY
917-658-9151